Returns & Refunds

Please note returns are accepted with our authorization only.

To receive an authorization number please email us within 3 days of receipt of goods.
The email must contain the following:
* Subject Line : Refund Request
* Order # and Style # (Description)
* Reason for return: (Describe the problem in a few words)
* Attach the photo or video evidence of the items you'd like to return, clearly showing the damages or defects.

Authorized claims/returns will be credited in the full amount of merchandise price as soon as the returned items are received and all proper steps have been applied. Please note that if you fail to take the proper steps of the claims/returns policy you will be charged 30% restocking fee.

If items are damaged/incorrect 11 Degrees will cover the cost of the return however if you wish to return items for any other reason, you can do so within the allocated time but at your own shipping cost.